Account Executive

locations Zaventem (Flexible) time type Full time posted on Posted Today job requisition id JR107830 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Account Executive is the catalyst behind Genesys success as an organisation. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers directly or in close cooperation with and via Genesys channel partners. Account Executives help solve the business needs of prospects and customers by aligning those needs and goals with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. Your role as an Account Executive is to close net new business and retain the existing customer base to which you are assigned. You are responsible for all opportunities and accounts assigned to you which are likely to fall across various industries. This responsibility requires the direction of both pre-and post-sales support resources throughout sales campaigns and reports to a Sales Manager. KEY RESPONSIBILITIES: The primary responsibilities for this role include (but are not limited to).

• Collaborate with peers and management around ways to continually improve the sales organization
• Collaborate with our channel partner network to drive given business objectives and growth
• Identify customer needs and effectively understand and respond to customer objections
• Connect clients business targets with Genesys offerings and solutions
• Negotiate and close as many sales campaigns as possible
• Guide customer and prospect corporate strategic initiatives
• Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies
• Retain current customer base and expand footprint through cross/up-sell opportunities
• Effectively sell a broad portfolio of products across a wide range of industries
• Assist the customer in maximizing the return of their investment with Genesys
• Be proactive in all aspects of opportunity development
• Create and expand relationships with Economic Buyer in prospect and customer accounts
• Establish yourself as a ‘Trusted Advisor to the prospect or customer
• Bring net new and innovative ideas to both the internal team and the customer
• Assist in creating an environment of teamwork and continuous improvement
• Demonstrate a commitment to excellence (i.e. excellent business acumen)
• Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

MINIMUM REQUIREMENTS:

• Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse customer base, demonstrating an efficient and tenacious approach to get to the root of customer expectations and needs.
• Superior active listening skills
• Excellent objection handling and negotiating abilities
• Excellent collaboration skills and ability to work alongside multiple team members
• Excellent time-management and organization skills
• Ability to multi-task and manage multiple streams of work simultaneously
• Excellent written and verbal communication skills in English and French
• Ability to effectively communicate with internal stakeholders
• Highly persuasive
• Highly resourceful when need to overcome barriers and objections
• Proven record of meeting/exceeding established goals
• Ability to communicate with all levels within the customer/prospects organization
• Ability to communicate and present to Genesys management as required
• Previous business-to-business experience in one or more of the following areas with a documented track record of success:
• Account Executive experience in verticals such as BPOs, Utilities, Retail, Automotive, and Travel Transportation
• The complex and consultative sales environment
• Multiple sales roles within the Software
• Experience with Cloud or SaaS-based software sales

#LI-Hybrid #LI-IM1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.